Frequently Asked Questions
Everything you need to know about our handcrafted luxury footwear.
How do I determine the right size for my Needledust juttis?
We recommend referring to our Size Guide available on each product page. Our juttis generally follow standard European sizing; however, if you are between sizes, we suggest opting for the larger size for a comfortable fit.
What materials are used in your footwear?
Every pair of Needledust footwear is handcrafted using 100% genuine leather for the soles and linings. The uppers feature premium fabrics, intricate hand-embroidery, and high-quality embellishments like sequins, beads, and silk threads.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines vary depending on your location and are calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
How should I care for my handcrafted shoes?
Store your footwear in the provided muslin dust bag to prevent moisture damage. For cleaning, gently wipe with a dry cloth and avoid contact with water or harsh chemicals to preserve the delicate embroidery.
What is your return and exchange policy?
We offer a 7-day exchange policy for domestic orders if the product is in its original, unworn condition with all tags intact. Due to the artisanal nature of our products, we do not offer refunds unless the item is defective.
How long does it take for an order to be delivered?
Domestic orders within India typically take 5-7 business days, while international orders take approximately 10-15 business days. You will receive a tracking link via email once your order has been dispatched.